I. Legal warranty

Consumers have the right to enjoy a legal warranty of three years from January 1, 2022. This covers the lack of conformity with the products at the time of delivery. The seller agrees to replace or repair the products (or parts). This warranty covers only manufacturing defects and does not cover any damage caused by misuse. The seller reserves the right to change the product if the cost of the repair results out of proportion or if it is imposible to repair it. The consumer has the burden of proof to demonstrate that the defects that appear after a period of two years from the time of delivery already existed at that time.


II. Commercial Warranty

Gabol products have been rigorously tested to ensure the quality and strength of its materials. Therefore, if you have a problem with a product and this is due to manufacturing defects in material or in the preparation, Gabol will repair or replace, at its discretion, the product in accordance with the conditions laid down in this document.


    The warranty granted by this document applies exclusively to the first buyer or the recipient of the product.. 

  • Coverage

This warranty covers only manufacturing defects (zippers, handles, boxes, wheels…) and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

Gabol also offers an additional warranty on certain products: 

  • -Travel (trolleys): up to 10 year warranty, depending on the collection, in zippers, handles and wheels
  • -Business (briefcases and backpacks): 5 year warranty
  • -School (backpacks): 3 year warranty  

For warranty service at a Service Center (Repair Centre), you will need the duly completed warranty certificate or original receipt of purchase.

The Service Center will determine whether or not the problem is covered by Gabol’s warranty. . If the warranty applies, you will be notified as to whether the product will be repaired or replaced. Any such repair or replacement will be at Gabol's expense, including any costs required to return the repaired or replacement product to you. If the product is to be replaced and it is no longer available, Gabol will offer a comparable Gabol product for the replacement.

If the product is not under the guarantee period and you want to repair it with us, you can contact us at

Incidental and consequential damages are expressly disclaimed. Labour charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

  • Misuse of the security

While non-warranty maintenance or repairs on your product can be performed by any company, Gabol requires that you use only an approved Gabol service center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.


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